Shipping + Returns
If you are unsatisfied with an item from Shell & Pine, please contact us immediately and we will see what we can do to rectify the situation. Returns must be mailed to us within three days of receiving the item & all items must be in the original condition when received. Once item is received, the cost of the item minus the initial shipping fee will be refunded. Return postage is the buyers responsibility.
All domestic items are shipped via USPS Priority Mail within 1-4 days of purchase. Standard international shipping is first class international. Packages over 4 lbs must be shipped via priority mail - USPS standard. Once the package leaves the country, we lose tracking ability, and we cannot be responsible for late or missing packages. Customs or vat charges are the sole responsibility of the buyer.
Shell & Pine is not responsible for lost or damaged packages, though we will do our best to find misplaced packages. USPS domestic Priority Mail includes insurance for items up to a value of $50. If insurance over that amount is needed, purchasing insurance is the buyers responsibility.